Refund and Returns Policy

Overview

Please ensure you’ve read this Refund and Returns Policy before attempting to return any products. UK Mainland customers who are not delighted with their purchases (wrong size or colour, not what was expected or just change of mind) may return their products within 28 days and request a no-quibble refund. Any purchases that have been used or are not in a resaleable condition, or are not returned including original packaging will not be refunded. Upon receipt of the purchases we will give you a full refund of the amount paid or an exchange credit as required. Please allow up to 7 working days from us receiving the item for the refund to appear into your account. The costs of returning unwanted purchases to us shall be borne by you.

Additional non-returnable items:

Gift cards
Consumer products such as coffee

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@justscoof.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Just Ideas Ltd Unit 5, Block B, Knowledge Gateway, Nesfield Rd, Colchester CO4 3ZL.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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